Refund policy

Return, Cancellation & Shipping Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

Items must be unused, uninstalled, and in the same condition as received
Items must be in original packaging
A receipt or proof of purchase is required
An RMA number is required (no returns accepted without an RMA)

No returns or credits will be issued on installed items.
No returns will be accepted after 30 days from delivery.

Non-Returnable Items

Gift cards
Downloadable or digital software products
Sale items

Cancellations

Orders cancelled before shipment are subject to a 3% credit card processing fee, which is non-refundable. This fee is charged to us by the payment processor and cannot be recovered.
Orders cancelled after shipment are subject to a 20% cancellation/restocking fee, plus the non-refundable 3% credit card processing fee.
Shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection.

If approved:

Refunds will be issued to the original method of payment
Refunds will be processed within a certain number of business days, depending on your bank or credit card provider
Shipping costs are non-refundable
Return shipping costs will be deducted from your refund

Partial Refunds May Be Issued If:

The item is not in its original condition
The item is damaged or missing parts not due to our error
The return is received after the 30-day return window

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (posting times vary)
Contact your bank

If you’ve completed these steps and still have not received your refund, contact us at sales@coyotedirect.com.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, email sales@coyotedirect.com.

Shipping

Customers are responsible for return shipping costs
Shipping costs are non-refundable
We recommend using a trackable shipping service or shipping insurance for items over $75
We are not responsible for lost or undelivered return shipments
If a customer provides an incorrect or changed address, the customer is responsible for any address correction or rerouting fees charged by the carrier

Final Note

NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER

All policies are enforced as written. By completing a purchase, the customer agrees that all fees disclosed, including non-refundable processing and cancellation fees, are fair and reasonable